Retailers who are looking for an enterprise level ecommerce software should look for a solution that includes the following, advanced features, reliable uptime,priority customer support, and an account manager. Advanced features include conversion-focused features like filtered (or faceted) search, one-page checkout, and abandoned cart recovery.
Integrations : what these integrations look like, the frequency of data transfer and how this is managed (e.g. type of API connection, webhooks etc), the preferred method of integrating (e.g. middleware platform, API integration, flat files etc), fall-back strategies etc.
Design & UX : requirements around the front-end of the website and how core user journeys, templates and components will be impacted by changes etc.
Content management : integration with third party CMS (if required – we’ll come onto headless commerce implementations), scheduled publishing, ability to stage content, how content blocks should be managed, how CMS pages should be built, requirements around page building features etc.
Catalog management & setup : details of current product catalog setup, requirements around things like product types, management of key data, management of catalog across different storefronts, complex pricing logic etc.
Promotions : requirements around promotions and discounting and anything else loosely related to this (e.g. rewards points, loyalty programs etc).
Payments : payment methods that need to be supported and any other requirements that come as a result (e.g. data imports of store credit).
Marketing : any requirements around marketing initiatives, SEO, tracking / tagging, analytics / BI setup / integration, management of campaign content etc.
Data imports : what needs to be imported and when.