Microsoft Dynamic CRM

Functional & Administration

Not required

  • Introduction to Microsoft Dynamics CRM 2013/2015
  • Sales Module
  • Marketing Module
  • Service Module
  • Activity Feeds
  • Working with Dash Boards
  • Working with Reports
  • Process Driven UI
  • Accessing CRM from Outlook
  • Introduction to Social Listening
  • Administration, Settings Configuration
  • Administration & Security
  • Settings & Configuration
  • Business Management
  • Data Management
  • Product Catalog
  • Workflows & Real Time Workflows
  • Business Process Flows
  • Business Rules
  • Dialogs
  • Microsoft CRM Technical 2013/2015
  • Basic and Advanced Customizations in MS Dynamics CRM
  • MS CRM Entity Model
  • Entity Customization
  • Relationships, Views and Advanced Views
  • Views and Advanced Views
  • Form Scripting
  • Working with Web Resources
  • Report Wizard, Exporting Reports
  • Working with Dash Boards
  • Extending MS Dynamics CRM
  • Processes (Workflows & Dialogs)
  • Ribbon Customizations
  • Introduction to Solutions
  • Plugins
  • Custom Workflows
  • Microsoft CRM - Outlook Integration
  • Microsoft CRM - SharePoint Integration
  • Tools