Microsoft Dynamic CRM
Technology Used
Functional & Administration
Pre-requisite
Not required
Objectives
- Introduction to Microsoft Dynamics CRM 2013/2015
- Sales Module
- Marketing Module
- Service Module
- Activity Feeds
- Working with Dash Boards
- Working with Reports
- Process Driven UI
- Accessing CRM from Outlook
- Introduction to Social Listening
- Administration, Settings Configuration
- Administration & Security
- Settings & Configuration
- Business Management
- Data Management
- Product Catalog
- Workflows & Real Time Workflows
- Business Process Flows
- Business Rules
- Dialogs
- Microsoft CRM Technical 2013/2015
- Basic and Advanced Customizations in MS Dynamics CRM
- MS CRM Entity Model
- Entity Customization
- Relationships, Views and Advanced Views
- Views and Advanced Views
- Form Scripting
- Working with Web Resources
- Report Wizard, Exporting Reports
- Working with Dash Boards
- Extending MS Dynamics CRM
- Processes (Workflows & Dialogs)
- Ribbon Customizations
- Introduction to Solutions
- Plugins
- Custom Workflows
- Microsoft CRM - Outlook Integration
- Microsoft CRM - SharePoint Integration
- Tools